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CRM 101: Customer Relationship Management for Beginners
Customer Relationship Management, abbreviated “CRM,” is the term for a business strategy that is designed to improve customer service. CRM is also designed to increase customer satisfaction and gain new customers, thus increasing a business’...
Debt Management UK - Time Tested Formula For Freedom From Debts.
UK residents seem to enjoy a strange relationship with debts.
While they cannot do with a large debt load over their
shoulders, they also cannot do without incurring them for long.
If a survey is to be taken out of the most rash spenders,...
Management wants faster implementation of new Organizational Strategy (Part III).
See full color web version at: http://www.SeniorManagementServices.com/pvt-98-faster-org-strategy.html ============================================================ Is anyone "not affected" by a reorganization?...
Sylvester Management elects meetingtrak upgrade
gomembers, Inc. (http://www.gomembers.com) announced today that Sylvester Management Corporation (SMC: http://www.sylvestermanagement.com) has elected to purchase an upgrade to the most recent version of meetingtrak, the industry’s leading meeting...
Time Management
Wondering where the day has gone? Still not finished with work even though it's nine at night and you were supposed to go home at six? Here are some tips to help you manage your time better. Take brief walks - I know it sounds counter-intuitive,...
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Los Angeles County's Tough Telecom Expense Management Standards Met
Call accounting and tracking system helps County with cost
allocation
Los Angeles County's two-month search for a turnkey call
accounting and tracking system to control telecom expenses in
over 125 County locations ended in a contract with Telsoft
Solutions to install MegaCall, a robust enterprise-level
call-tracking system ideal for corporate telecom expense
management. "The county of Los Angeles was seeking an in-house
call accounting program to track and allocation costs for calls
placed from numerous PBX and VoIP systems," said Don Simons, CEO
of TelSoft, Inc., a California-based privately held corporation
that provides call accounting and billing services to
organizations with as few as 100 stations to large
multi-location companies exceeding 100,000 employees. "They
required capabilities for rating calls against contract usage
rates, accurate cost allocation to correct user department, and
real-time web-accessible billing with an interface to the
County's off-line billing system, as well as traffic, fraud and
analytical
Associated Websites
reporting, among many others. MegaCall meets all
these rigorous challenges." Another major County requirement
was the provision of a real-time CDR (Call Detail Record)
collection system that would utilize the existing network as
well as interface to the County's inventory database eliminating
manual data entry and TelSoft was able to provide this
functionality through the MegaCall industry-standard offering.
MegaCall tracks telephone call activity generated by any type
and any number of PBXs from call record source to assignment of
accountability. It analyzes call activity for an entire
enterprise from a single web-enabled centralized system. All
information is collected in real-time and is immediately
available for viewing and reporting -- an essential support for
telecom expense management throughout the enterprise. These
comprehensive call accounting and telecom expense management
software solutions can be found on the web at
www.telsoft-solutions.com.
About the author:
Bruce Boyers is a freelance writer based in Los Angeles.
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