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Informative Articles

Essentials in Time Management
Life is filled with essentials, and if we do not have the ingredients to make it work, then we are out of luck. Time management is one of the most important essentials in our life. If you think about it, we have 24- hours in each day, and...

Internet Marketing Time Management
"Time is more valuable than money. You can get more money but you cannot get more time." - Jim Rohn Earning an income on the internet is a process that in broad terms involves three stages: 1. Getting your product (acquisition) 2. Developing...

Project Management: Avoid Work Scope Creep!
Copyright 2005 Kinesis, Inc. Congratulations! You've just got a new client for an exciting project that is going to be fun and profitable. You carefully discuss the work with her and she sends in a down payment. BANG! You are off and...

Time Management And How It Affects Your Kids
Last week I attended a presentation from Parenting Expert and well-known author, Stephen Biddulph on "Raising Boys". As I have an 11 year old son, I was interested to hear what Stephen had to say. In fact, so were the other 800 other parents in the...

Time Management and Money
I remember how intrigued I was when years ago, and long before I had heard of time management, I recognised the link between time and money - we say that we 'spend' both time and money, and also talk about 'saving' time and money. Moreover...

 
Ten Tips to Make Listening Your Powerhouse Management Tool*

Listening to your people. As in life, many things that work best in business are the simplest things. In this easy to use toolkit, the benefits of listening and the key tips of how to do it best will help you manage to success...



Every day we communicate with those around us. At work, as in our lives as a whole, we respond to the information we obtain.



Yet, so often, managers waste this valuable information gathering time by telling their own story, instead of listening to others and really hearing.



Listening closely is valuable because:-

- You show real interest in the other person, thus building strong, trusting relationships.

- You get great information, which can help you gather the 'intelligence' you need to the best decisions.

- Your people will tell you much more, once they realise that you take notice of what they are saying.

- It enables you to take up other's ideas and thoughts which will add to whatever skills and capabilities you have.

- Hearing others will set them off thinking and developing themselves as they are triggered, by the thought flow which comes as they speak to you.

- Involving others closely not only creates better outcomes, but it also takes some of the burden from the top of the management tree.

- Your listening to one, encourages others to talk to you as the word gets out that you value the input from others.

How to

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do it - here are ten tips to get you started:-

1. Pay full attention

2. Avoid distractions or being disturbed

3. Acknowledge what you hear by summarizing and reflecting back

4. Make supportive noises

5. Use supportive body language including facial expressions

6. Ask follow up questions to what you hear

7. Show further interest by coming back later for more

8. Deliver some action towards what you hear

9. Be supportive and accepting

10. Ask for help and advice where they might be more of an expert than you.

Listening is a hugely valuable contribution to making business relationships work.



Whilst you will have some input to getting the job done right yourself, the very best managers clarify the outcomes expected and let their people get on with delivery. A listening ear provides the support, encouragement and culture to let this happen naturally and constructively.



What's more, the more you do it, the greater the involvement of your people and the better the return.

About the author:

© 2005 Martin Haworth is a Business and Management Coach. He works worldwide, mainly by phone, with small business owners, managers and corporate leaders. He has hundreds of hints, tips and ideas at his website, www.coaching-business-to-success.com.